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Showing items 1 - 2 of 2

1customer services 1organisational performance drivers 1research paper 1service training 1services marketing 1staff attitudes and behaviours

1Gudergan, Siegfried 1Gudergan, Siegfried P.

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1customer services 1organisational performance drivers 1research paper 1service training 1services marketing 1staff attitudes and behaviours

1Gudergan, Siegfried 1Gudergan, Siegfried P.

Title
Creator
Date

Employee behaviour and relationship quality: impact on customers

- Beatson, Amanda, Lings, Ian, Gudergan, Siegfried

Creator: Beatson, Amanda , Lings, Ian , Gudergan, Siegfried
Resource Type: journal article
Date: 2008

Service staff attitudes, organisational practices and performance drivers

- Beatson, Amanda, Lings, Ian, Gudergan, Siegfried P.

Creator: Beatson, Amanda , Lings, Ian , Gudergan, Siegfried P.
Resource Type: journal article
Date: 2008

1

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